Our approach is to be focused on helping our students enjoy the experience of learning to dance. That means putting as few barriers in the way as possible. As a result, our terms and conditions are pretty straight forward, but we do have a few terms designed to manage expectations.
Refunds
We are unable to give refunds, but we do provide opportunities to get the most out of any classes you’ve already paid for.
For wedding dance packages, if you don’t utilize the full number of lessons prior to your wedding, we will give you private dance lessons to complete the value of your package.
For Delta Dance group class punch cards, we’ll transfer the remaining value of a punch card toward a private lesson. You are also welcome to sell or give your remaining punches to another student.
Lost Punch Cards
Punch cards need to be treated like cash. We are unable to replace lost Delta Dance punch cards. To ensure that others who find it can’t use it, write your name on the card so that we can keep an eye out in the event that this happens.
Cancelations and Missed Classes
Cancelation of private lessons require 24-hour notice or they will be charged. Our availability is limited and we often have to turn away teaching opportunities to fit people into the schedule, so this policy is required.
If you miss a group class that you’ve already paid for, we will move your registration to a different class within a reasonable time frame.
Memberships
Memberships are non-refundable, but you may cancel your membership at any time, and your membership benefits will continue until the anniversary date of your original order. Note that as the price of memberships increases regularly, your price is locked forever until the membership is canceled. When you re-purchase the membership at a later date, the new cost will apply.
Subscriptions for any kind of service renew automatically so this is nothing new. We send a notification one week before renewal to let you know. To cancel, just login to your account and choose “Cancel” from the subscriptions screen on your membership dashboard.
Monthly Door Prize
A winner is selected at random from those who registered online for group classes, either by using the RSVP option or by purchasing their class ticket. Winners may only win once per year, in order to create fairness for everyone. Each quarter we announce the winner in our eNewsletter. Winners need to be present in class within three weeks after the announcement, or they forfeit the prize. This provides sufficient time for absences due to illness or vacation, but allows us to be fair with everyone who attends classes regularly.
Contact Us
If you have any questions about these terms and conditions, or if you have any concerns, please email us at [email protected] or call us at 604-657-1351.
